Healthcare front office

Hire a remote insurance verification assistant for your practice

A remote insurance verification assistant calls payers and checks payer portals before appointments to confirm eligibility, benefits, and coverage details, then records what they find in your system so your front desk isn't stuck on hold. Nexus Connect places college-educated, fully fluent English assistants from Latin America who work your US business hours, live. Every assistant completes whatever HIPAA training is required. Most insurance verification roles fall in our Intermediate tier at $1,800 a month, all-inclusive.

What an insurance verification assistant does

• Verifies active coverage and eligibility before each visit, by phone with the payer or through payer portals
• Checks benefits: deductibles, copays and coinsurance, frequency limits, waiting periods, visit limits, and whether a prior authorization is needed
• Records the results in your practice management system or EHR so your team sees them at check-in
• Flags problems early: inactive plans, missing information, or a referral or authorization that isn't on file
• Calls or texts patients for updated insurance details, and helps with scheduling, reminders, and follow-up
• Prepares prior authorization paperwork for your staff to review and submit

Tell us your software (for example Dentrix, Eaglesoft, Open Dental, WebPT, or your EHR) and the payers you see most, and we screen candidates for that experience.

Who it's for

• Dental practices that verify benefits for every patient on tomorrow's schedule
• Medical offices with a front desk that spends hours on hold with payers
• Physical therapy clinics that track visit limits and authorizations
• Chiropractors who need benefits checked before the first adjustment
• Med spas that bill insurance for some services and need help with patient calls and scheduling

Why it works better on your hours

Payer phone lines and most portals run on US business hours, and so does your schedule. Our team in Latin America is within 0–2 hours of every continental US time zone, so your assistant verifies today's and tomorrow's patients while your office is open, not overnight. They join your team chat, take handoffs from your front desk, and you can reach them live.

Privacy and HIPAA

Every assistant completes whatever HIPAA training is required. You decide which systems, logins, and permissions your assistant gets, so access matches the job.

What it costs

Top-tier talent at a fraction of what a local hire costs, so you can grow your team and keep your cash flow strong.

• Junior Assistant (scheduling, reminders, and data entry): $1,400 a month, all-inclusive
• Intermediate (most insurance verification and front-office coordinator roles): $1,800 a month, all-inclusive
• Part-time (20 hours a week) is 60% of the full-time price, and 3 or more hires take 10% off every seat

The monthly price covers payroll, taxes, benefits, and HR. There's no placement fee, and every hire comes with a 60-day free replacement.

How hiring works

1. Today: tell us your specialty, software, payers, and hours.
2. Tomorrow: interview vetted candidates by phone or video, shortlisted from our bench of 100+.
3. Then: your assistant starts on your hours. We handle payroll, taxes, benefits, and HR.

Common questions

Can a remote assistant really do insurance verification?

Yes. Verification is phone, portal, and data-entry work, so it can be done remotely during your business hours. Your assistant calls payers, checks portals, and records eligibility and benefits in your system before each appointment.

Do your assistants complete HIPAA training?

Every assistant completes whatever HIPAA training is required. You also control which systems and permissions they can access.

What software do they use?

Tell us what you use, such as Dentrix, Eaglesoft, Open Dental, WebPT, or your EHR, and we screen candidates for experience with it. Your assistant works inside your systems with the access you give them.

How much does an insurance verification assistant cost?

Most insurance verification roles fall in our Intermediate tier at $1,800 a month, all-inclusive. Scheduling and data-entry roles can fit the Junior Assistant tier at $1,400 a month. Part-time seats are 60% of the full-time price.

How fast can I interview candidates?

Describe the role today and interview vetted candidates by phone or video the next day. You choose who joins your team.

Nexus Connect Staffing (Nexus Connect LLC), Huntington Beach, California. Serving businesses across the US.